Essil Luxury Cosmetics Return Policy
At Essil Luxury Cosmetics, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy.
Eligibility for Returns
- Items must be returned within 30 days of the purchase date.
- Products must be unused, unopened, and in their original packaging.
- Proof of purchase (order confirmation or receipt) is required for all returns.
- Sale or clearance items are not eligible for return unless they arrive damaged or defective.
How to Initiate a Return
- Contact our customer service team at [[email protected]/[email protected]] with your order details.
- A return authorization number (RAN) will be provided to you.
- Package your items securely and include the RAN with your return.
- Ship your return to the address provided by our customer service team.
Refunds
- Once we receive and inspect your return, we will notify you of the approval status.
- Approved refunds will be issued to your original payment method within 7-10 business days.
Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the desired product.
Non-Returnable Items
- Used or opened products.
- Gift cards or promotional items.
Damaged or Defective Items
If your item arrives damaged or defective, please contact our customer service team within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost.
Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or incorrect.
We are committed to ensuring you have the best experience with Essil Luxury Cosmetics. If you have any questions or concerns, please contact us at [[email protected]/[email protected]].
✨ Thank you for choosing Essil Luxury Cosmetics! ✨